Refund and Exchange
We take great pride in our products and services. Please contact us if you have any issues with our product, we will do our best to work something out with you.
- 100% refund (within 5 working days on receiving the product) upon request, no questions asked (except custom made items).
- Refund will be arranged once we receive the goods return.
- Seller is responsible for the return shipping costs if the reason for return is due to defects in workmanship.
- Buyer is responsible for the return shipping costs for other reasons.
- Refund/Exchange for custom made items will only be accepted if it is due to defects in workmanship. Otherwise, all custom orders are final and no return/exchange is accepted. Custom orders definition: any personalization or customization, e.g. custom initial emboss, custom size, custom made stamps
- Shipments delayed because of Customs or other regulatory delays are not subject to refund or credit.