F.A.Q.
1. How do I place an order?
You can place an order directly on our website if you have the artwork ready to upload with the order.
If you are not sure whether your design / file will work, you can fill out this online form and send your artwork (AI vector or high resolution JPG) to us before completing your order.
2. How long is your production lead time?
A custom order generally takes 2-3 working days to be completed and shipped. It depends on the product and complexity of the custom order.
3. What is included in the price?
Our base price includes a stamp within 10cm2 e.g. 5x2cm, 3.3x3.3cm, 1.25x1.25 inch etc. Price for larger sizes to be discussed if not listed in the product page dropdown. If you can't find the size you need in the pricing options, please fill out this online form to get a quote.
4. Where do I send the design file?
Please send us your design (AI/PDF vector or high resolution JPG) by filling out this online form.
5. What is a male/female die?
Male die cut means the black of the design will be raised on the stamp and embossed into the leather and female die cut means the opposite.
6. Is there any size limitation to our design?
We can engrave details up to +-0.3mm tolerance but for the best embossing result, we suggest at least 0.5mm clearance between line/strokes.
7. What are your guarantee and return/refund policy?
We take great pride in our products and services. Please contact us if you have any issues with our product, we will do our best to work something out with you.
8. What kind of payment methods do you accept?
We accept all major credit cards, debit cards, Paypal and several Cryptocurrencies e.g. BTC , ETH, USDC etc.
Contact Us if you have any further questions! We reply within 24 hours or less.